Shipping Policy

Shipping Policy 

Thank you for visiting and shopping at https://www.baselevelhealth.com/. Following
are the terms and conditions that constitute our Shipping Policy. Base Level Health seeks out the best shipping options for delivery. We use multiple freight courier services in order to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.

All deliveries have a Track &Trace whereby you can track the status of your
order at all times. Signatures are not required.

Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or
delivered on weekends or holidays. 
If we are experiencing a high volume of orders, shipments may be delayed by
a few days. Please allow additional days in transit for delivery. If there will be
a significant delay in the shipment of your order, we will contact you via email
or telephone. 
You will receive a Shipment Confirmation email once your order has shipped
containing your tracking number(s). The tracking number will be active within
24 hours. 

Customs, Duties, and Taxes 
Base Level Health is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer
(tariffs, taxes, etc.). For Eu customers please note that all the prices are
exclusive of VAT.
Damages 
Base Level Health is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a
claim. 
Please save all packaging materials and damaged goods before filing a claim.
Tracking your order
Once your order has been packed and has left our warehouse, you will
receive an email with all of your tracking details.
Please note it can take up to 24 hours for the tracking details to reach your
inbox, once it has left our warehouse. 
If you believe your order has been delayed or you have not received your
tracking details within 48 hours, please contact our Customer Care team via
email at contact@baselevelhealth.com so we can lodge an inquiry for you.
Incorrect Address
If there is an error with your address, please
contact contact@baselevelhealth.com ASAP and we will endeavor to
amend it. However, due to the fast processing times of our online warehouse,
this is not guaranteed.
We do not accept any liability for incorrect addresses, however, will always try
to accommodate amends where we can. To avoid disappointment, please
make sure you check your delivery address carefully.
INTERNATIONAL SHIPPING POLICY 
We currently ship worldwide 
December delivery times may vary due to high order volumes. 
Returns Policy 
Our Return & Refund Policy provides detailed information about options and
procedures for returning your order.